Terms of Service

Seshu is a WhatsApp reception assistant for clinics. It answers administrative questions, books, reschedules and cancels appointments from the clinic’s schedule, and hands conversations over to the clinic team. Features marked “coming soon” on this website are not yet part of the service.

Seshu does not provide medical advice, diagnosis, triage, treatment or information about medicines, and it does not replace healthcare professionals.

Seshu does not handle emergencies. If a message looks like an emergency, it tells the patient to call the ambulance on 123 or go to the nearest emergency department, and alerts the clinic team.

The clinic remains responsible for all medical care and for answering the conversations handed over to it.

During the pilot, Seshu works with a small number of clinics to test and improve the service. Features may change and the service may sometimes be unavailable.

• Follow WhatsApp’s terms and policies
• Keep its doctors, services, working hours and schedule accurate in Seshu
• Make sure patients know that an automated assistant answers on the clinic’s behalf
• Follow up on handed-over conversations promptly
• Not use Seshu for spam, marketing messages without consent, or unlawful content

Seshu processes patients’ data on the clinic’s behalf, as described in the Privacy Policy.

• Plans and launch prices are listed on the pricing page, in Egyptian pounds per month. They may change.
• All plans have the same features and differ only by the number of conversations per month.
• WhatsApp messaging fees are included in the price, within the plan’s limit.
• When a clinic gets close to its limit it receives an alert. The service is not cut off.

We work to keep Seshu available and reliable, but we cannot promise that it will be uninterrupted or error-free. It depends on third-party services such as WhatsApp. The clinic should keep another way for patients to reach it, such as a phone number.

The Seshu service, software, name and logo belong to Seshu. The clinic keeps all rights to its own data.

A clinic can stop using Seshu at any time. We may suspend the service if it is used in breach of these terms or of the law. When the service ends, the clinic’s data is handled as described in the Privacy Policy.

This website is for information only. It uses no cookies or tracking. Its content may change without notice.

These terms are governed by the laws of the Arab Republic of Egypt.

We may update these terms. The date at the top shows the current version.

Questions about these terms: abdelrahmank12a@gmail.com.

You can also reach us through the contact page.